Purchase Terms and Pre-contractual Information

This English version is provided for users outside Türkiye. For users in Türkiye, the Turkish version prevails if the two differ.

This page contains the pre-contractual information and contract terms for the paid mayAssistant plan, for consumers in Türkiye (Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts) and in the European Union.

1. Seller, service provider and sales channel

Sales channel and seller: the Pro subscription is bought in the iOS app through the App Store. For App Store sales in Türkiye and in the European Union, the sales contract is concluded in its own name by Apple Distribution International Ltd. (Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland); Apple collects the payment and issues the invoice. Price, taxes, automatic renewal, cancellation and refunds are governed by the Apple Media Services Terms and Conditions for your country. Your card and payment details are not passed to us.
Service provider: mayAssistant — responsible for the app and the service provided; identification details on the Imprint page, info@mayassistant.com.

2. The service and the plans

A digital service subscription: transcription of meeting recordings, separation of speakers and summaries.

The subscription is monthly and renews automatically at the end of each period unless cancelled. You can turn off renewal at least 24 hours before the end of the period in iPhone Settings › Apple Account › Subscriptions; cancellation takes effect at the end of the paid period.

3. Right of withdrawal

Türkiye: under Article 15(1)(ğ) of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for services performed instantly in electronic form whose performance has started with the consumer's approval. Pro is available as soon as it is purchased.
European Union: Apple's terms give you the right to cancel your purchase within 14 days of receiving your receipt, without giving a reason. The cancellation is requested from Apple (reportaproblem.apple.com), and Apple handles it.

4. Refunds

For subscriptions bought through the App Store, refund requests are made to Apple (reportaproblem.apple.com) and Apple decides; details in the Cancellation and Refund Policy. Your mandatory rights under consumer law are not affected.

5. Disputes

In Türkiye, consumer arbitration committees and consumer courts have jurisdiction according to monetary limits set each year by the Ministry of Trade. Consumers in the European Union may also bring proceedings before the courts of their country of residence (see the Terms of Use, section 7).