Terms of Use

This English version is provided for users outside Türkiye. For users in Türkiye, the Turkish version prevails if the two differ.

These Terms of Use ("Terms") govern your use of the mayAssistant service provided by mayAssistant: the website mayassistant.com and the mayAssistant iOS and Windows apps (together, the "Service"). By creating an account you accept these Terms. Identification and contact details are on the Imprint page.

1. The Service

mayAssistant records or receives meeting audio, transcribes it, separates the speakers and summarises it with artificial intelligence. Transcripts and summaries are generated automatically; their accuracy is not guaranteed and they are not a substitute for legal, medical or official minutes.

2. Your account and your responsibilities

• Minimum age: you must be at least 18 years old to use the Service. By creating an account you confirm that you are 18 or older.
• You are responsible for keeping your account credentials confidential and for all activity under your account.
• Recording laws: you alone are responsible for informing meeting participants that they are being recorded and for obtaining any consent required by the laws that apply to you and to them. You are responsible for any unlawful recording.
• You may not use the Service to process illegal content, to infringe the rights of others or to harm any system.

3. Plans, prices and quota

• Free: a total of 60 minutes of processing and 100 email analyses, valid for 3 months from account creation; the number of meetings is unlimited.
• Pro: US$14.99 per month, or the equivalent price the App Store shows in your country's currency, taxes included; 500 minutes of processing per month and unlimited email analysis. The subscription is monthly only and renews automatically every month unless cancelled.
• Where you buy: Pro is purchased in the iPhone app through the App Store; other payment channels may be offered later. Payment, renewal and refunds are governed by the rules of the channel you bought through (for App Store subscriptions, Apple's). One account cannot hold subscriptions from two channels at the same time.
• Cancellation: you can cancel at any time. An App Store subscription is cancelled in iPhone Settings › Apple Account › Subscriptions. After you cancel, you keep Pro until the end of the period you have paid for; your account then moves to the Free plan and you are not charged again.
• Monthly quotas reset at the end of each period; unused minutes do not carry over.
• Summary allowance: each recording can be summarised at most 3 times (the first summary included). Once the allowance is used up, the existing summary and transcript stay where they are.
• Retention: audio and video recordings are kept for up to 2 years from the recording date on Pro and for 3 months on Free, and are deleted when that period ends. Transcripts and summaries are kept until you delete them. Details: Retention and Deletion Policy.
• Changes to prices and quotas are announced in advance. For App Store subscriptions, price increases follow Apple's process, which asks for your consent where required; you can always cancel before a change takes effect.

4. Intellectual property and your content

The recordings you upload and the transcripts and summaries generated from them belong to you. You grant us only the licence to process and host them that is needed to provide the Service. The software and the brand belong to us.

Reporting illegal or infringing content

If you believe that content on the Service infringes your copyright, personality rights or any other right, or is otherwise illegal, write to info@mayassistant.com with the subject "Infringement notice". Your notice should include:

• your name and email address;
• an explanation of why you consider the content illegal or infringing and, for an infringement, the right concerned and information showing that it belongs to you;
• information that lets us find the content (account, meeting name, date);
• a statement that you believe in good faith that the information in the notice is accurate and complete.

We review notices within 24 hours. Decisions are taken by a person, not by automated means. If we find the content unlawful, we remove it or disable access to it, and we tell both you and the user concerned what we decided, why, and how the decision can be challenged. We do not monitor stored content proactively; we act on notices and on orders from competent authorities. Repeated infringements may lead to the account being closed. Use the Service only with content you have the right to record and process.

5. Limitation of liability

The Service is provided "as is". We are not liable for indirect damages, and our total liability is limited to the fees you paid in the last 12 months. This does not limit liability for intent or gross negligence, for injury to life, body or health, or any other liability that cannot be limited by law. Your mandatory consumer rights are not affected.

6. Termination

You can close your account at any time in the app under Settings › Account › Delete account. Deleting the account does not stop an App Store subscription by itself; cancel the subscription separately in your Apple account. We may suspend or terminate the Service if these Terms are breached. Our Cancellation and Refund Policy continues to apply.

7. Governing law

These Terms are governed by the laws of the Republic of Türkiye, and the courts and enforcement offices of Istanbul have jurisdiction. If you are a consumer who lives outside Türkiye, for example in the European Union, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of residence, and you may also bring proceedings before the courts of your country of residence.