Cancellation and Refund Policy

This English version is provided for users outside Türkiye. For users in Türkiye, the Turkish version prevails if the two differ.

1. Cancelling your subscription

You can cancel Pro at any time. Cancellation takes effect at the end of the period you have paid for; you keep Pro until then, after which your account moves to the Free plan and you are not charged again. An App Store subscription is cancelled in iPhone Settings › Apple Account › Subscriptions. Deleting your account does not stop the subscription by itself.

2. Refunds

• Subscriptions bought through the App Store: Apple takes the payment; refund requests are made to Apple (reportaproblem.apple.com) and Apple decides. If you live in the European Union, Apple's terms also give you the right to cancel a purchase within 14 days of receiving your receipt, without giving a reason; this is likewise requested from Apple. When Apple issues a refund, Pro access ends automatically.
• Monthly subscriptions bought through other channels: you can request a full refund within 14 days of purchase if less than 60 minutes of processing was used in that period.
• The Free plan is free of charge and therefore outside the scope of refunds.

3. How to request

For subscriptions bought outside the App Store, send your refund request from the email address registered to your account to info@mayassistant.com. Requests are concluded within 10 business days; approved refunds are paid to your original payment method.

4. Distance contracts

As this is a digital service, the right of withdrawal for the part of the service that has started with your consent is subject to the exceptions provided by law. Your mandatory rights under consumer law are not affected. See also the Purchase Terms.