Support
This English version is provided for users outside Türkiye. For users in Türkiye, the Turkish version prevails if the two differ.
The fastest ways to get help:
Contact
- Email: info@mayassistant.com — target response time: 1 business day. We answer in English and Turkish.
- Use the same address for support, subscriptions, data protection requests and infringement notices; stating the topic in the subject line speeds things up. Identification details are on the Imprint page.
Frequently asked questions
My recording was not processed / I got an error
Open the failed job's menu and check "Processing details"; if the problem persists, write to the support address and include the job ID.
Speakers are separated incorrectly
In the transcript you can tap a speaker name to correct it, or use "Change only in this text" to split off a single block. Yellow marks show places where the acoustic check was not certain.
How are my minutes counted?
Only the audio length of recordings you start a transcription for is deducted from your quota; storing recordings does not use minutes. You can see your usage under Settings › Usage and history.
How do I delete my data?
When you delete a meeting, its audio, video, transcript, summary and linked tasks are deleted immediately and permanently. You can delete your account and all your data yourself in the mobile app under Settings › Account › Delete account; if you cannot use the app, write to the support address from the email registered to your account. Deleted data disappears from backups within 30 days at the latest.
How do I withdraw my AI permission?
In the app: Settings › Account › AI permission › Withdraw permission. From then on no data is sent to the AI providers; your existing meetings are not deleted.